Overview
Sort incoming cases by urgency and need
This demonstration skill helps automatically classify user questions or symptoms into simple urgency levels, making it easier to route them to the right next step.
Best for
- Initial intake before a human review
- Support desks handling large volumes of patient questions
- Programs that want faster routing of routine versus urgent cases
How it helps
- Highlights which cases may need faster attention
- Separates informational questions from follow-up care needs
- Improves consistency in first-step routing
Automatic triage should always be backed by human oversight, especially when symptoms may indicate urgent or high-risk situations.